Terms & Conditions

These clauses set out the terms and conditions on which you make use of the Trunkboutique.co.uk website (the “Website”). Please read these terms and conditions carefully (and the documents / website sections referred to in them) and check them periodically since they may change from time to time. By accessing this Website and/or placing an order you confirm that you have read, understood and agree to these terms and conditions in their entirety. If you do not agree to be bound by these terms and conditions, you must not place an order or use this Website.

About us

The Website is operated by Trunk Boutique (“we” or “our”). Our registered office address is 4 Market Place, Chalfont St Peter, SL9 9EA.

You can contact us by writing to us at trunkclothing@hotmail.co.uk

How we may contact you.
If we must contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. “writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

Ordering From Us
You can order from the Website by ordering through our online checkout process. You may only purchase Goods from this website if you at least 18 years old.

Once we have received your order, we will send you an order acknowledgement via email as soon as possible detailing the product(s) you have ordered. It is your responsibility to check the order details and advise us immediately of any errors or admissions. This especially applies where you have ordered a personalised product from us.

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the product(s) ordered.
If we cannot accept your order, we will inform you of this promptly in writing by email. This may occur for any one or more of the following reasons: –

  • Where goods are no longer available.
  • The identification of pricing or other error in the order.
  • Where we cannot obtain authorisation for your payment.
  • Your order for personalised products contains content, which is unclear, in which case we may contact you for clarification.
  • Your order for personalised products contains content, which is offensive, discriminatory, threatening, in breach of confidence or privacy, or which may cause annoyance or inconvenience.

If your payment is not received and you have already received the product(s) ordered from us, you must pay for the product(s) or return them to us in accordance with the ‘Returns’ section outlined below.

Payment And Security
Card payments can be made by Visa, Visa Debit, Visa Electron, Mastercard, Maestro and American Express and are processed securely through our payment facilities provided by Stripe & PayPal. We are committed to ensuring that your information is secure in so far as it is in our power to do so. Please see our Privacy Policy for more details on the Website privacy and security.

It may be necessary to change product prices from time to time, including as a result of any changes in the rate of VAT. Any product price changes will be updated on our website as soon as possible and confirmed to you when you order.

All delivery periods stated are in working days and for orders placed by 1pm Monday – Friday (excluding public holidays in England). These delivery times are approximate and whilst we will do our utmost to ensure your order reaches you within these timelines, they cannot be guaranteed and there may be occasions where factors outside our control can affect delivery times. We cannot accept liability or costs incurred due to failed or delayed deliveries that are caused by third parties or circumstances that are beyond our control.
Delivery will be to the address(es) you have specified in your order. If any of these details are incorrect, we cannot be liable for any items that have not been received.

Please see our Delivery Information for more information on UK and International delivery.

Order Cancellations
Some products on our Website are personalised or custom-made to your requirements and are therefore exempt from standard statutory cancellation rights. It is your responsibility to check your order details and advise us immediately of any errors or admissions (including spelling mistakes) as we start making our personalised product(s) soon after orders have been received. We cannot cancel or refund orders for personalised products that have been misspelt or if you change your mind.

We very much hope that you will be delighted with any product(s) you order from us, but you do have 14 days from receipt of  goods (see above) to contact us if you wish to cancel your order or exchange an item. You can do this via email at trunkclothing@hotmail.co.uk.
After contacting us, you must return goods in an unused state complete with any packaging and we will refund you the amount paid for your order. Our returns address is: 4 Market Place, Chalfont St Peter, SL9 9EA. The cost of the return is your responsibility, except if the item is faulty. We cannot be held responsible for packages lost in transit, so we recommend sending any returns by a tracked delivery service.

Please note product(s) that are personalised or custom-made to your requirements cannot be returned or refunded unless faulty.

Product Descriptions
We take great care to ensure that all product details, prices and images are correct on the Website. Whilst all reasonable efforts have been made to portray our product(s) accurately, variations may occur, and we cannot guarantee that any given image will reflect the full design options related to that product. All measurements are approximate and product colour(s) can differ slightly from those displayed on your computer screen. In addition, due to the personalised nature of some of our product(s), variations may occur when we make them.

Links To Other Websites
This Website may from time to time contain links to other websites for your information. If you use these links and leave this website, we take no responsibility for the content of these sites and you do so entirely at your own risk. Any link on our website does not imply our endorsement or support for the third-party website or any materials found on there.

Intellectual Property
Locker Days name and logo are registered trademarks. Unless otherwise stated, all rights including copyright, design rights and other intellectual property rights for all material on this Website is owned by Locker Days Limited. Any use of the Website, its contents, images or designs (including reproduction, copying, modification or distribution) for commercial use is strictly prohibited unless you have prior written permission from us.

Liability And Disclaimers
We will not be liable, in contract, tort or otherwise for any of the following losses arising out of or in connection with these Terms: (i) direct or indirect loss of revenues, profits, contracts, business or anticipated savings; (ii) any direct or indirect loss of goodwill or reputation; or (iii) any special or indirect losses.  If You are not a consumer, Our liability to You, whether in contract, tort (including negligence) or otherwise, arising out of or in connection with these Terms shall be limited in aggregate to a sum equivalent to the net payment to us from You for the product concerned or £10, whichever is the lower.

Nothing in these Terms excludes or limits Our liability for fraudulent misrepresentation or for death or personal injury resulting from Our negligence, or for any other liability that cannot be limited or excluded by law.

All content and services on Our Website are provided on an ‘as is’ and ‘as available’ basis. We do not make any representation or give any warranty (whether express or implied) in respect of Our Website or its content, including, without limitation, any advice given (on a personal or general basis) and statements made by advertisers on or via the Website, or in respect of any transaction that may be conducted on or through Our Website.  To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products.  Nothing in these Terms shall restrict Your statutory rights as a consumer under English law.

We do not accept liability for damage to Your computer system or loss of data that results from Your use of Our Website.  We do not guarantee or warrant that any content available for downloading from Our Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks). You are responsible for ensuring that Your computer system meets the technical specifications necessary to use Our Website.

Terms Of Use
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website. We reserve the right to modify or withdraw this Website or any part of it at any time.

If any part of these terms and conditions shall be deemed by any court of competent jurisdiction to be unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these terms and conditions but shall not affect the validity and enforceability of any of the remaining parts of the terms and conditions.

No delay or failure by us to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver is only effective if it is communicated to you in writing by us and will only apply at that point in time and in the circumstances for which it is given.

Events Beyond Our Control
We will not be held responsible for any delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Entire agreement
These terms and conditions including the documents / Website sections referred to in them constitute the entire agreement between you and us relating to the use of this website (and the ordering of products) and cancels and supersedes all prior representations, understandings and agreements between you and us whether verbal or written. Any changes to these terms and conditions must be in writing and signed by both parties.

Rights Of Third Parties
You may not assign or sub-contract any of your rights or obligations under these terms and conditions to any third party without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise. We may assign, transfer or sub-contract any of our rights or obligations under these terms and conditions to any third party at our discretion.

Law And Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law. In the event of any dispute you irrevocably submit to the exclusive jurisdiction of the courts of England.

All feedback is welcome so please let us know if there is anything, we can do to make our service even better. You can contact us on trunkclothing@hotmail.co.uk
Thank you for taking the time to read these terms and conditions.